Terms & Conditions
By working with us, you agree to these terms and conditions.
1. Overview
These are the terms and conditions (“T&Cs”) under which Psychology Academy Ltd („we“, „us“, „our“, „the company“), a limited company registered in England (company number: 15985726), and whose registered office is at 35 Pitmaston Court, Goodby Road, Birmingham, United Kingdom, B13 8RL, operates.
2. Governing Law
This agreement, along with any disputes, issues, proceedings, or claims of any kind arising from or in connection with this agreement or its formation (including non-contractual disputes or claims), will be governed by and interpreted in accordance with the laws of England. Any legal action or proceeding related to this agreement shall be exclusively subject to the jurisdiction of the courts of England.
3. Rescheduling of Sessions
In the event that a tutor is unable to attend a scheduled session, the session will be promptly rescheduled at no additional cost to the student. Every effort will be made to arrange an alternative time that is convenient for both the tutor and the student.
4. Parental or Legal Guardian Consent for Minors
Students under the age of 18 wishing to access our tutoring services must obtain prior written consent from a parent or legal guardian. By requesting or using our services, the student confirms that they have obtained such permission.
5. Late Arrival and Session Timing
If a student arrives late to a scheduled session, the session will still end at the originally scheduled time, in order to respect the time commitments of other students. If the tutor is late, the full duration of the session will commence once the tutor is present and ready to begin the session.
6. Payment Terms
All tutoring sessions and services (including feedback, edits, and proofreading) must be paid for within 24 hours of receiving the session or service.
7. Cancellation Policy
If a session is cancelled by the student with less than 12 hours’ notice prior to the scheduled start time, Psychology Academy Ltd reserves the right, at its sole discretion, to either offer a refund or allow the session to be rescheduled. In such cases, the decision will be made based on individual circumstances and is not guaranteed.
8. Unethical Practices
Psychology Academy Ltd maintains a strict policy against any form of unethical practice, including but not limited to plagiarism, academic misconduct, or the infringement of intellectual property rights. The company does not condone actions that undermine academic integrity or violate ethical standards.
We reserve the right to suspend or terminate the services of any student found to have engaged in, facilitated, or requested such unethical behaviour. This includes, but is not limited to, activities that involve academic dishonesty or actions that compromise the integrity of our services.
9. Non-Discrimination Policy
Psychology Academy Ltd is committed to providing an inclusive and respectful environment for all users, regardless of age, gender, race, sexual orientation, disability, religion or belief, marital or civil partnership status, pregnancy or maternity, gender reassignment, or any other protected characteristic as defined under UK equality law.
At no time will any user, or prospective user, be subject to unfair treatment, discrimination, or detriment based on any protected characteristic. We are dedicated to ensuring equal opportunities for all and promoting a supportive and non-discriminatory environment.
10. Termination of Tuition
Either party may terminate the tuition agreement with immediate effect, subject to providing written notice. Upon termination, the provisions of these Terms regarding cancellation and absence will remain in effect.
11. Data Protection
We collect and process personal data from users exclusively for the purposes of communication, facilitating introductions between tutors and students, and managing billing and payments. For more detailed information on how we handle personal data, please refer to our Privacy Policy.
12. Confidentiality
You agree not to disclose, share, or use any confidential information related to the company’s business, operations, customers, users, or suppliers to third parties, except where required by law, court order, or any regulatory authority. Confidential information must only be used for the purpose of fulfilling your obligations under this agreement, and must not be used for any other purpose without prior written consent from the company.
13. Satisfaction Guarantee
We are committed to providing high-quality services and ensuring that you are fully satisfied with your experience. If you are not completely satisfied after your first paid session, you can request a refund of the price paid for the first session, subject to the terms and conditions outlined below.
13.1 Eligibility
The Satisfaction Guarantee applies only to paid sessions that are preceded by an initial free 15-minute meeting. Refund requests must be made within 48 hours following your first paid session.
13.2. Refund Process
To initiate a refund, you must complete a brief questionnaire detailing the reasons for your dissatisfaction. This helps us better understand your concerns.
Upon receipt of the completed questionnaire, your refund will be processed without any further questions.
Refunds will be issued within 3-5 business days. The funds will be returned to the original payment method used for the transaction.
13.3 Important Notes
If you request a refund after your first paid session, you will no longer be eligible to book future sessions or services with Psychology University Tutor.
By requesting a refund, you acknowledge that you have read and understood the conditions outlined in this policy.
Last updated in November 2024. We reserve the right to amend or modify these terms and conditions at our discretion, at any time.